Customer Success Manager
Apptronik
Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces, and expect our products and technology to change the world for the better. We value passion, creativity, and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.
You will join a team developing state-of-the-art general-purpose robots designed to operate in human spaces and with human tools. It is designed to work alongside humans, mobilize to human spaces, and manipulate the world around it.
As a Customer Success Manager at Apptronik, you will play a pivotal role in the growth and expansion of our organization. You will ensure we are delivering value to our customers and be laser-focused on post-sale expansion. In this role, you will nurture our existing relationships and expand our footprint within existing customers by understanding when we have attained the projected ROI of the current use case and expand to other use cases. You’ll also collect customer feedback to help inform product and engineering decisions.
The ideal candidate will have a proven track record of success in sales of robotics into retail, 3PLs, or manufacturing with 5-10 years of experience as well as driving results through data-driven decision-making and excellent collaboration with cross-functional teams.
Core Responsibilities:
- Drive revenue growth by expansion of robots into existing accounts.
- Develop and implement a comprehensive expansion strategy.
- Negotiate and finalize contracts and agreements with clients, partners, and suppliers.
- Develop and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
- Establish KPIs, track performance metrics, and provide regular reports to senior management on upsell activities and results.
- Lead weekly customer meetings and check-ins as well as quarterly business reviews. Proactively identify areas of improvement and take corrective action.
- Serve as the primary point of contact for escalated technical issues between Software, Hardware, IT and Technical Support Teams, Engineering and Customer Success.
- Conduct post-project evaluation and identify successful and unsuccessful project elements
- Report on tracked metrics and analytics for use case and robot performance at customer sites
Education and Experience
- Bachelor's degree in business, marketing, or a related field (MBA preferred) or equivalent experience
- Extensive experience in 3PLs, retail distribution, and / or manufacturing
- Strong communication skills to collaborate effectively with internal and external teams
- Proven track record of success in customer success, business development, sales, or a related role, with 5-10 years of experience.
- Excellent presentation skills
- Excellent negotiation and communication abilities
- In-depth knowledge of mobile robotics or competitive solutions
- Strategic thinker with the ability to develop and execute expansion plans.
- Demonstrated experience in building and maintaining successful customer relationships.
- Exceptional analytical and problem-solving skills.
- Ability to thrive in a fast-paced, results-driven environment.
We offer a competitive salary and benefits package, and opportunities for professional growth and advancement. If you are a highly motivated and results-driven individual and are passionate about driving growth at a next generation robotics company, we encourage you to apply for this exciting opportunity.
*This is a direct hire. Please, no outside Agency solicitations.
Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.